Last Updated: 1 January 2026

Air168 Privacy Policy – Malaysian User Data Protection

Your privacy is our priority. This document explains in detail how air168 collects, uses, stores, and protects your personal data while you use our platform.

SSL 256-bit Secure Data No Sharing Without Consent

Air168 Privacy Protection Commitment

Before reading the full policy, here are the core principles that shape air168's approach to user privacy.

High-Level Encryption

All data transmitted between your device and air168's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions to secure online transactions.

User Data Controls

You have full rights to access, amend, and request deletion of your personal data stored in the air168 system. Requests can be made at any time through our support team.

No Data Sales

Air168 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your explicit consent.

Secure Data Storage

Your personal data is stored on servers protected by strict access controls, continuous monitoring, and regular backups. Only authorised personnel may access user account information.

Transparent Cookie Policy

Air168 uses cookies to improve the user experience. You can manage your cookie preferences at any time through your browser settings without affecting the platform's core functionality.

Unsubscribe Options

You can opt out of marketing communications from air168 at any time. This can be managed directly from your account settings or by contacting our support team.

Important Note: This Privacy Policy details the privacy practices of air168. By using our platform, you confirm that you have read and understood how we handle your personal data.

1Introduction

Air168 ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy is designed to provide full transparency on how we handle the personal data of users in Malaysia and around the world.

We operate in accordance with internationally recognised data protection principles, ensuring that every piece of data you provide is handled responsibly, securely, and only for clearly stated purposes.

This policy applies to all users accessing the air168 platform via website, mobile app, or any other digital channel we operate. If you have any questions after reading this policy, our support team is available 24/7.

2Information We Collect

Air168 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data collected:

Data Category Information Type Purpose of Collection
Identity Data Full name, date of birth, identity card number, photo KYC verification, legal compliance
Contact Data Email address, phone number, residential address Account communications, identity verification
Financial Data Payment information, transaction records, deposit/withdrawal history Payment processing, AML compliance
Technical Data IP address, device type, browser, operating system Security, platform improvement
Usage Data Gaming patterns, login times, in-platform activity Service improvement, responsible gaming

We only collect data that is genuinely necessary for the stated purpose. This "data minimisation" principle means we do not request excessive or irrelevant information from our users.

3How We Use Your Data

The personal data we collect is used exclusively for the following purposes:

  • To process account registration and verify user identity through the KYC process.
  • To process deposits, withdrawals, and other financial transactions safely and accurately.
  • To send important account notifications such as transaction confirmations and security alerts.
  • To provide effective customer support when you contact our team.
  • To detect and prevent fraudulent activity, money laundering, or platform abuse.
  • To comply with legal obligations and applicable licensing requirements.
  • To analyse usage patterns and improve the overall user experience.
  • To send promotional information and special offers — only if you have given your consent.
Marketing Consent: We only send marketing communications to users who have given explicit consent. You may withdraw this consent at any time without any impact on your account.

4Information Sharing & Disclosure

Air168 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, there are limited situations where data may be shared:

  • Service Providers: Selected technical partners who help us operate the platform, such as payment processing providers and identity verification service providers. All third parties are bound by strict confidentiality agreements.
  • Legal Requirement: When required by court order, law enforcement investigation, or the requirements of a legitimate licensing authority.
  • Fraud Prevention: Required information may be shared with anti-fraud agencies or industry bodies to protect all platform users.
  • Your Consent: In all other situations, we will only share your data with your prior express written consent.

In all instances where data is shared, we ensure that the receiving party complies with data protection standards equivalent to or higher than our own.

5Data Security & Protection Measures

Your data security is an absolute priority for air168. We implement multiple layers of protection to keep your data safe:

  • 256-bit SSL encryption for all data transmitted between you and our platform.
  • Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
  • Role-based access control (RBAC) ensures that only authorised staff can access user data.
  • Continuous 24/7 security monitoring with automated intrusion detection systems.
  • Regular security audits conducted by independent third-party security experts.
  • Server infrastructure protected by enterprise-grade firewalls and DDoS protection.
  • Two-factor authentication (2FA) is available on all accounts for an added layer of security.
Data Breach Notification: Should any security breach occur that affects your data, air168 is committed to notifying you within 72 hours via your registered email, along with the steps taken to address it.

6Data Retention & Deletion

Air168 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.

  • Active Account Data: Retained for as long as your account remains active and in use.
  • Closed Account Data: Financial transaction records and KYC documents are retained for a minimum of 5 years after account closure to meet legal compliance requirements.
  • Technical Log Data: System logs and usage data are typically retained for 12 months.
  • Marketing Communication Data: Deleted within 30 days after you withdraw your marketing consent.

Once the designated retention period expires, your data will be securely deleted or anonymised in accordance with the data deletion procedures established by air168.

7Your Rights Regarding Personal Data

As an air168 user, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data, subject to applicable legal obligations.

Right to Object

You have the right to object to the processing of your data for specific purposes such as direct marketing.

Right to Data Portability

You can request your data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

You can request that we restrict the processing of your data in certain circumstances as provided by law.

To exercise any of the above rights, contact the air168 support team via live chat. We will process your request within 30 days of receipt.

8Cookie & Tracking Technology Policy

Air168 uses cookies and similar tracking technologies to enhance platform functionality and the overall user experience. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform operations such as login verification and session management. These cookies cannot be disabled without affecting platform functionality.
  • Analytics Cookies: To help us understand how users interact with the platform for improvement purposes. This data is collected anonymously and does not identify individual users.
  • Preference Cookies: To save your settings and preferences — such as language choice and display settings — for a more comfortable experience.
  • Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on the platform.

9Changes to the Privacy Policy

Air168 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or evolving platform needs.

When significant changes are made:

  • We will display a clear notice on the platform's main page at least 7 days before any changes take effect.
  • Registered users will be notified by email of any major changes to this policy.
  • The "Last Updated" date at the top of this page will be updated to reflect the current version.

We encourage you to review this page periodically. Your continued use of the air168 platform after changes take effect constitutes your acceptance of the updated policy.

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to contact us.

air168 Privacy Team can be reached via:
  • In-platform live chat (response within 1 hour)
  • Support email: [email protected] (response within 24 hours)

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Any complaint that cannot be resolved internally may be escalated to the relevant data protection authority.

Privacy-Related FAQs

Absolutely not. air168 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is only shared in very limited situations, such as legal requirements or with selected service providers that support our platform's operations, and all are subject to strict confidentiality agreements.

You can request a copy of your personal data by contacting the air168 support team via live chat or email. Please include your username and registered email in your request. We will process your request and deliver the data in an appropriate format within 30 days of receipt.

Yes, you may request the deletion of your account and personal data. Please note, however, that financial records and KYC documents may need to be retained for up to 5 years after account closure to comply with anti-money laundering legal requirements. Any eligible balance will be returned to you before the account is closed.

In the event of a security breach affecting your data, air168 is committed to notifying you within 72 hours via your registered email. The notification will include details of the affected data, the steps taken to address the breach, and recommended actions you can take to protect yourself.

You can stop receiving promotional emails in several ways: click the "Unsubscribe" link at the bottom of any of our promotional emails, update your communication preferences in your account settings, or contact our support team for assistance. Unsubscribe requests will be processed within 48 hours and will not affect important account-related emails.

Your Data Is Safe with air168

With enterprise-grade security and a transparent privacy policy, you can play with peace of mind at air168. Register now and experience the difference.

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